Box Office Manager – London Summer Festivals 2021
Closing date: Tuesday 1st June 2021
We are looking for an experienced Box Office Manager to work at our Underbelly Festival and London Wonderground Festivals. This is a temporary role which will run from June – September 2021.
Reporting to the Senior Box Office Manager you will be responsible, for overseeing the box office at our London Southbank Festivals and managing a small supervisor team.
The Box Office is responsible for selling tickets across the counter as well as over the phone. You will also be responsible for managing tickets sold through third parties and organising ticket collections. Additionally, you will respond to customer service emails and phone calls and assist visiting companies with ticketing enquires.
You will be the first point of contact for any ticketing issues onsite and will be responsible for supervising the box office team, looking after floats, balancing tills and banking takings.
Set up and management of all London box office activities for both Underbelly Festival and London Wonderground.
Managing tickets sold through third parties
Customer Service emails and phone calls.
Management, recruitment, and training of all box office staff on site.
Set up, management and problem solving of IT systems for Box Offices to function as efficiently as possible.
Working with artists, promoters, and the programming team to facilitate their ticketing requests as well as provide ticketing support and advice.
Skills and Experience Required
Excellent customer service skills and experience resolving issues and handling difficult or unhappy customers, both in person and over email
Experience working in a box office and using computerised ticketing systems is essential (we use VIA, so experience is these would be highly regarded)
Cash handling experience
Experience managing a small team, including organising staff rotas
The ability to remain cool under pressure and work independently
Excellent numeracy skills and attention to detail
Underbelly is a UK based live entertainment company, its festivals and events division produces a number of events annually, including Underbelly at the Edinburgh Festival Fringe, Underbelly Festival on London’s Southbank, Udderbelly Festival Hong Kong, Edinburgh’s Christmas and Edinburgh’s Hogmanay on behalf of the City of Edinburgh Council, Christmas in Leicester Square, and West End Live in Trafalgar Square on behalf of the Society of London Theatre and Westminster City Council.
Pay is £24-£26k pro rata D.O.E.
To apply click here