Box Office Supervisor - London Wonderground

Box Office Supervisor – London Wonderground at Earls Court

Closing date: Tuesday 1st June 2021

We are looking for an experienced Box Office Supervisor to work at our London Festival Sites (Underbelly Festival – Cavendish Square & London Wonderground.

Reporting and working with to the Box Office Manager you will be responsible for overseeing the box office at our London Festival.

The Box Office is responsible for selling tickets across the counter as well as over the phone. You will also be responsible for managing tickets sold through third parties and organising ticket collections.

You will assist the Box Office Manager with any ticketing issues onsite and will be responsible for supervising the box office team, looking after floats, balancing tills and banking takings.

Dates of work are 21st June – 30th September 2021 inclusive, and you must be available for the entire festival run. We are expecting there to be between 30 and 40 hours work per week. Evening and weekend work is an essential part of this role.

Skills and experience required:

Excellent customer service skills and experience resolving issues and handling difficult or unhappy customers, both in person and over email
Experience working in a box office and using computerised ticketing systems is essential (we use VIA, so experience is this would be highly regarded)
Cash handling experience
Experience supervising a small team, including organising staff rotas
The ability to remain cool under pressure and work independently
Excellent numeracy skills and attention to detail

Terms
Part time and full time hours are available. The rate of pay is £10.50/hr.

About Underbelly
Underbelly is a UK based live entertainment company. Its festivals and events division produces a number of events annually, including Underbelly at the Edinburgh Festival Fringe, Underbelly Festival Cavendish Square, London Wonderground Earls Court, Udderbelly Festival Hong Kong, Edinburgh’s Christmas and Edinburgh’s Hogmanay on behalf of the City of Edinburgh Council, Christmas in Leicester Square, and West End Live in Trafalgar Square on behalf of the Society of London Theatre and Westminster City Council.

Underbelly is committed to sustainability across its everyday operations. We are also an equal opportunities employer and welcome applications for all sectors of the community.

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