Edinburgh's Christmas - Ice Rink Manager

Ice Rink Manager – Edinburgh’s Christmas

Fixed Term Contract: 15th November 2021 – 6th January 2022

Underbelly are looking for an ice rink manager  for Edinburgh’s Christmas 2021.

Job Purpose

As the Ice Rink Manager you will be overseeing the day to day operation and staff management of the Ice Rink and it’s team. You will be expected to provide excellent customer service and ensure smooth running of the ice rink operations including guaranteeing that ick rink policies (rules and safety)are adhered to by all customers and staff, liaising with site management and on site first aiders to ensure the safety of the general public and providing an enjoyable and memorable experience for all who attend.

This role is wide ranging, and duties will include but not exclusive to:

  • Overseeing staff duty management ensuring staff have breaks and are working to task and ensuring customer safety and experience?
  • Oversee daily operations including skate rentals and associated stock management, use of the ice rink, enforcing rules and maintaining a safe ice rink and associated environment through enforcing ice rink protocols and policies.
  • Supervising each ice-skating session and ensuring a smooth transition between sessions.
  • Liaising with site management, bar management and on-site medical team to ensure safety of the general public and ensuring all accidents/injuries/near-misses are reported.
  • Assisting staff with customer problems and complaints in a professional manner.
  • Ensuring high levels of customer service and care.
  • Monitoring and ensuring that all H&S and covid procedures are followed by staff and customers.
  • Understanding emergency procedures and protocols and assisting in safe evacuation of the ice rink.
Person Specification

Previous experience working at an Ice Rink is preferred and must be a competent skater. The preferred candidate will have experience in customer facing roles, staff management, H&S and experience in events. You must be a good team player, friendly, able to stay calm in high pressure situations, able to problem solve, handle customer queries or complaints in a professional manner and take ownership in sometimes busy and difficult situations. This is an active role so expect to be on your feet for most of your shift.

Terms

The rate of pay is £12.50/hr and shifts vary from day to day.  You should be able to work for the entire period.

About Underbelly

Underbelly is a UK based live entertainment company. Its festivals and events division produces a number of events annually, including Underbelly at the Edinburgh Festival Fringe, Underbelly Festival Cavendish Square, London Wonderground Earls Court, Edinburgh’s Christmas and Edinburgh’s Hogmanay on behalf of the City of Edinburgh Council, Christmas in Leicester Square and Trafalgar Square, and West End Live in Trafalgar Square on behalf of the Society of London Theatre and Westminster City Council.

Underbelly is committed to sustainability across its everyday operations. We are also an equal opportunities employer and welcome applications for all sectors of the community.

We regret that we will only be able to reply to shortlisted candidates.

To apply click here

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